Computers are complicated beasts. There's no denying that. All anyone has to do is visit the Site Feedback board of this site on any given day, to find evidence of that fact.
It's rare that the end user doesn't encounter some difficulty, no matter how trivial or how large, on his/her end. Sometimes the problem lies on the end of the service provider (i.e. Grab in this case). Sometimes the problem lies with the end user him/herself. More often than not, these folks are more than happy to shift the blame elsewhere, though.
So when I came across this joke in this month's issue of Reader's Digest, I couldn't help but chuckle at it's aptness:
The latest term being bandied about our IT office is PICNIC: Problem In Chair, Not In Computer
Hehehehehe.... ;-)